My realplayer download button disappeared

Hello CheckMate, I'm not a very "advanced user" in computers, but I know enough that I'm too having problems downloading videos with RealPlayer downloader and FireFox Please let us know when a fix comes out and how to fix this problem.

I really don't understand why???? The game's link you provided requires Adobe Flash plugin. It does not have anything to do with any RealPlayer plugins. See the following link regarding the Flash Plugin. F 10 , wat should i do now?? I will not have my browser choice dictated by them. Rolling back to FF9 is not needed anymore, the issue has been fixed. I did this myself before the update from RealPlayer. I posted this explanation yesterday, but I'll repeat - it's already worked for several other users on this forum after reading my post.

Here it is again, updated. Did anyone else find this solution worked? I installed the correct version of Real Video, restarted FireFox 10, and still found the plug-in grayed out, and the notice that the Real Downloader was incompatible with FireFox 10 and there was no Enable button. Over a dozen people who read my two posts said it worked. So can you give some more information? First, you say you installed the correct version of "Real Video".

It's actually RealPlayer. No, I'm not trying to split hairs, I just want to be sure you do have the right version. Next, click on the RealPlayer button in the upper left corner and on the menu that opens, click Help and then About RealPlayer and look for the version number. The updated version is If it still says anything else, then click on the bottom where it says Check for Updates. There should be a checked box for RealPlayer If there is,just click the Install button and the plugins will be installed automatically.

It will read correctly Check for the version number again, Help, About RealPlayer and make sure it's now reading Then open the Firefox extension folder and the enable button should appear.

I'm not actually sure whether the updated version is only available by doing the update, or if it's automaticaly updated if you reinstall RealPlayer, but I do know the update works. By the way, there's also a minor update of Firefox to If this doesn't work, then there's some other cause and you can try calling RealPlayer support at 1 - Press the phone option 2 for RealPlayer Plus, even if you don't have the paid version, because they don't provide tech support for the free version, but they should talk to you about a basic issue like this, or escalate if it requires that.

Below, I've pasted a copy of their exact instruction to me but I had already discovered the update had gone thru it was expected, but they weren't told exactly when. Good luck and let us know what happens.

Plug-ins will install automatically. The newest release of RealPlayer 15 is version To verify you have successfully installed the current release:. Select Help and About RealPlayer. Can realplayer download videos from any website or can it not download videos from some websites? Please help asap! Try to download videos now. The more specific you are, the better we will be able to assist you further and also Please send an email to help real.

Realdownloader window does not bring to front. Downloading videos is fine, but the window is permanently minimized and found no solutions to opening the window. Anyone have solutions to this bug? Well, since the latest update of Chrome, the download this video function has stopped working yet again. Nothing has worked so far, including getting latest updates. What now? First uninstall and reinstall Google chrome and then uninstall and reinstall RealPlayer by following this link:.

The download option appears, but there is no download window the window that shows the download progress of the video. I have taken the trouble to uninstall and install the latest version of Chrome and RealPlayer, but I am still having trouble with downloading videos.

See the instructions provided in the link but click Enable instead of Disable. There, I found a had multiple Realplayer related plugins. Hope this helps somebody.

If you have additional questions, send an email to help real. I am ready to go nuts trying to figure out how to get the download button back. I have tried both options above and nothing seems to bring it back. I am very frustrated. Where are you trying to download videos from? Are you using the latest version of RealPlayer? With real player enabled in explorer or chrome turning on the browser lowers my laptop screen resolution have to manually increase it, if real eat works is disabled the browsers work perfectly.

If your computer is running Windows 7, the problem may be due to a Compatibility Mode setting in Real Player. Click the Windows Start button in the bottom left of your computer screen.

Right-click on the RealPlayer icon. Go to the Compatibility tab. Uncheck all boxes under Compatibility Mode and Settings. Click Apply. Restart computer and try using browsers again. I have used completed both steps and it fixed my problem. Two days later, I am once again unable to download videos. I have tried disabling pepper as well as other parts of flash as well as downloader and reinitialized my browser in all the possible combinations I could think of.

I have even completely removed Real player and re-installed it along with numerous restarts of my computer, all to no avail. My software versions are as follows: Chrome Version After been for very long with Real Player ive decided to try cloud then it crashes so I revert back to basic real player,but now Ive a problem it stopped when I update it and re turn to the desk top.

Ive uninstalled it and installed it several times,still no difference. Thank Please let me know if there is a fix. RealDownloader has limited its compatibility with the latest version of Google Chrome. Our technical team is aware of this issue and currently working on a fix.

This issue will be resolved as early as possible. When we have an update on the status of this issue, we will to let you know. I have tried all the ways to fix the problem.. Download This Video has limited compatibility with latest version of Google Chrome. Hi I tried all the suggested soultion, but nothing work with me I already have the latest version of RealPlayer, and disabled the 1st flash version in my chrome browser. When we have an update on the status of this issue, we will let you know.

I have tried all of the above solutions and NONE of them work for me. Can you help me please? We are aware of this issue that the RealDownloader extension is currently not working on Chrome 31, even plug-in is enabled.

Our technical team is working on it to resolve it. Once we receive an update, we will keep you posted. If you have the previous versions of Google Chrome, you can try enabling the browser plug-in by following this link:. Do you see the RealDownloader window while downloading videos?

Do you receive any error message? From which web site are you trying to download videos? The more specific you are, the better we will be able to assist you further and you can also send an email to help real.

Please make sure the RealPlayer Plug-in is enabled in your web browsers by following this link:. RealPlayer 16 will not work with Internet Explorer We are committed to releasing an update as soon as we are able. If, in testing, we find issues, we need to fix them by repeating the cycle. This is standard practice in software development.

I even added the Real Player extension to Chrome. I have Chromecast and it works fine with Youtube and Netflix. Adobe Flash Player — Version: I followed your directions concerning Flash, and I also downloaded the most recent version of Realplayer Cloud.

I can still not download a Youtube video using Chrome. Why does it not work with Chrome? The problem is that in Chrome I do not get the Realplayer download button at the top right of the video.

Please advise. I have the latest Real Player 16 plus Cloud installed and for downloading videos, it never completes the download, it asks me to refresh and start over. Well I did many times and same results. I transfer the message file to my other computor that has Real Player version I paid for this latest version, but it is useless to me. Could I possibly get one of the older version so I can download the videos as on my other computor.

I am running MS Vista. I have the current version of Chrome. I have installed the latest version or free Real Player. I have installed the Real downloader. I have the downloader extension plugin enabled. I do not have a download preference with a selectable browser. I cannot get the downloader to work on any site any where.

Nothing is working! Cannot download video and have meticulously followed all steps. If you have RealPlayer Cloud or RealPlayer 16 and are in the US or Canada, running Windows 7 or 8 , you can download the new build at no charge by clicking the RealPlayer logo in the top left corner of the player, then clicking Check for Update and following the prompts to install the upgrade to RealPlayer version If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus.

We have fixed this with the latest update of RealPlayer Cloud. We have fixed this issue with the latest update of RealPlayer Cloud. If you have additional questions, please send an email to help real. Which versions would you recommend using? Before downloading the videos, make sure that you have enabled the RealPlayer browser plug-in by following this link:.

Once enabled try to download videos. If the issue still persists, please provide the following information:. What is the name of browser are you using to download videos? Google Chrome, Internet Explorer, Firefox 2. What is the version of your browser? What is the RealPlayer build number? Open the RealPlayer software.

A window opens. These numbers indicate the version of RealPlayer currently installed on the computer i. Please note that after installing, you need to sign in on the RealPlayer free version to activate RealPlayer Plus if you have purchased it.

Note: If you live outside of the US and Canada, rest assured we will be making this fix available for RealPlayer 16 worldwide in early I have a new computer Windows 7. It sounds like you are using Google Chrome v We are aware of this and our development team is working to get it resolved soon. In the meantime as a interim fix, try uninstalling and re-installing Google Chrome from Control Panel. I have this same problem but I only have 2 plugins in my Google chrome and even after I disable it real player still wont work.

I disabled flash. Have Real Player Plus Downloader is showing up in my extensions. If you are using Google Chrome version 32, we are aware of this and our development team is working to get it resolved soon. In the meantime as a interim fix, try uninstalling and reinstalling Google Chrome from Control Panel. Then, try downloading videos. If you additional question, please send an email to help real. There seems to be a lot of uncertainty as to whether this issue is being caused by some unknown virus or some other weird glitch!

Can anyone tell me why this is? In the meantime as a interim fix, try alternate browsers to download videos. I apologize for any inconvenience this may have caused. If you are on Windows XP or Vista, we will be releasing an updated version of RealPlayer 16 soon that contains fixes for these issues. I have been having issues with Realplayer download not working with my Chrome web browser.

I would uninstall realplayer and then reinstall it. This seemed to work for a little while but then it would stop. Then recently I would get notified that realplayer is asking for permission to run either run or always run on sites. After a few days of it bugging me I searched for my answer last night and tried to see fo the steps above would help. The flash player that is similar than the above step is adobe I disabled and the realplayer flashplayerpepper did the steps and still had problems.

I have the current version of Realplayer along with Chrome version Please let me know how to fix this or when it will be fixed. Until then I have no choice to use IE if I want to download something. Our support team is working on it and when we have an update on the status of the issue, we will keep you posted. In this case, I suggest you to use alternate browsers like Internet Explorer or Firefox to download videos.

I have the latest version of Chrome Can you tell me what can be the problem? What is your Operating System? Are you able to open RealDownloader? What is the version of the Google Chrome? Have you tried downloading videos with an alternative browser?

What is the version and build number of your RealPlayer? If you have an additional question, please send an email to help real. Okay, thanks for any help.

I am using Win 7 hm 64b. I uninstalled Realplayer and installed latest version Then updated to newest version of Adobe Flash Player 12 i think. Now real downloader seems to work in Firefox 26 and FF PB p, but still not in Chrome and there is no pepper flash there and I cannot find that to install it.

Now realdownloader is not working in IE on some websites and those it does not, it seems the video screen is only black, so possibly some problem with IE and adobe flash player. Main one I would like to get working is Chrome and not have problems in a couple of weeks with firefox. In the meantime, you can use alternate browsers like Internet Explorer or Mozilla Firefox to download videos.

RealPlayer Cloud is compatible with Windows 7 or higher. I updated my RealPlayer twice but I am still facing the problem. I can download on Internet Explorer but not on CHrome.

I checked chrome plugins but real player downloader was not listed their. What should I do??? Note: We do have a known compatibility issue with the latest version of the Chrome browser, Chrome 32, so Download This Video does not currently appear for users on that browser. We expect to release a fix for this issue in the next week or so. In this case, I suggest you to download videos using alternate browsers like Mozilla Firefox or Internet Explorer.

Before downloading videos, make sure that you have enabled the browser plug-in using this link:. Hi Just downloaded Realplayer Cloud. I use chrome. So I understand there is a problem there. But I cant download from Explorer either. No download button though I explicitly chose to get that function.

I have no plug ins it says under accesories. What 2 do? Regards Soeren. To begin with, the latest version of RealPlayer comes with the built in RealDownloader. In order to change the download settings follow this steps:. Click on RealPlayer Downloader logo. There you can alter the downloading setting.

With regards to downloading videos, we released an updated version of RealPlayer Cloud, which resolved the downloading issue with Google Chrome 32 browser. After that try to download videos. If you still have any issues, please send an email to help real.

I run on Windows 8. If you are using Google Chrome v32, the download issue has been corrected in the latest version of RealPlayer Cloud, released on Feb. You will also need to make sure that the RealDownloader extension is enabled in your Chrome browser by following the instructions further down in this article. If you have further questions, please send an email to help real.

To get the new build, please try uninstalling RealPlayer installed in your computer already by following this link:. Note: Please note that you may need to re-enable the browser plug-in.

To do so, follow this link:. Ive tried both of the listed fixes yet still when i hover over a video in my browser Google Chrome the download button does not appear, ive used realplayer in the past and never had this problem please help! You will also need to make sure that the RealDownloader extension is enabled in your Chrome browser by following the instructions further in this link:.

If you still have any additional questions, please send an email to help real. I still have no button,showing up, I have installed the latest reap player, adobe flash player and google chrome and frankly I have no idea what is going on.

You will also need to make sure that the RealDownloader extension is enabled in your Chrome browser by following the instructions in this article:. Thank You so much. The download button feature now works perfect on google chrome. Again, Thanks! The download this video no longers shows in any of the browser. I did the complete Google Chrome thing. It was working a few days ago but now its not please help.

It worked thank you so much! Now I know what to do if it happens again. I am so happy now : thanks again. Any further suggestions as I really like Chrome Thanks, John.

Our support team is working on it to get this resolved. When we have an update on the status of this issue, we will keep you posted. In the meantime, try downloading videos using other web browsers like Internet Explorer or Mozilla Firefox.

You can also use RealPlayer as a browser to download videos. To do so, follow this steps:. If you need further assistance, please send an email to help real. In the meantime as an interim fix, try using alternate browsers to download videos. I got stuck with the realplayer cloud version and it didnt open, I uninstalled it and I lost the previous version, the halfway decent usable one, I have no realplayer at all now, but on the bright side, I have no problems with it anymore.

Sorry for the inconvenience. Would you like to stop it? In the meantime, you can use alternate browsers like Internet Explorer or Mozilla Firefox.

When we have an update or a fix, we will let you know. I have followed both processes, i. Download video button does appear but nothing happen when I click it.

I uninstalled and reinstalled Real Player and also installed Firefox, I still have no access to the converter and trimmer features. I also disabled the Pepperflash thing…nothing works. Note: Clean uninstall includes removing RealPlayer folders.

Therefore, make sure you delete the RealPlayer folders as mentioned on the link before reinstalling RealPlayer. I just can NOT get the download this video button to come up. I am running chrome on windows 8. If you are using Google Chrome version 35, please note that Google has announced that, they will only allow customers to use extensions from the Chrome Web Store beginning with Chrome Therefore, Download This Video may not work in Chrome We are working on a solution that we expect to release in the near future.

In the meantime, please use Internet Explorer or Firefox to download videos. If you have any additional questions, please send an email to help real. I have recently downloaded the latest version of Real Player and the latest Beta version of Chrome. I was then after several years of looking for a version of Chrome to work with Real Player able to use the download button. I now see that Chrome have disabled this extension as you are not on their web store. It is not possible to enable in extensions.

A lot of people will have this problem now and be frustrated again as I am. You were advised of this change in Please be expedient in regard to this issue, it is most frustrating. Google has announced that, beginning with Chrome 35, they will only allow customers to use extensions from the Chrome Web Store. In the meantime, please use IE or Firefox to download videos. You can use RealPlayer browser too.

Open RealPlayer. Click on RealPlayer Logo. Go to File. Then select New and then New Web browser. It should download the video. I tried the First and Second steps and neither worked. It is still grayed it the extensions tab along with some other. I hate that they disabled them in their browser and does not allow for enable. I feel this too intrusive on my computer. With the release of Chrome 35, Google has announced that they will only allow customers to use extensions from the Chrome Web Store.

Therefore, Download This Video will not work in Chrome I tried everything. Its still ot working. Im also always checking for updates and i hav the latest version and everything.. In order to troubleshoot this issue effectively, I will need you to provide the following information:.

Other customers have reported the same problem. In the meantime, try clean uninstall and reinstall. The download and upload speed of the Internet.

You will not be able to download using Google Chrome browser. Then select New and then New Web Browser. Hope this helps! There is no browser in browser plugin option in my program files i. Internet Explorer a. View the version, which is displayed in a new window. Firefox a. Open a Firefox browser window.

At the top of the Firefox window, click the Firefox button. The About Firefox window will appear. The version number is listed underneath the Firefox name. Google Chrome a. Click the three horizontal lines at the top right corner. This will open a new menu of options. This will open a new About Google Chrome pop-up window. To enable the RealDowloader plugin, follow the instructions given in the below link:.

Thank you for bringing this to our attention. We are aware of this issue and are working on a solution that we expect to release in the near future. Open RealPlayer Cloud. Click on RealPlayer Cloud Logo. But the thing is my google chrome version was above 35, but i can still use real-players to downloaded video i want from any link.

Tried installing realplayer 3 time and it still fails to work. Need help with this problem. I do have the plugin installed but that does nothing for me.

In the meantime, please continue to use Internet Explorer or Firefox to download videos. I can listen to what I had but I cant use the downloader at all. I tried to go to your costomer support but it keeps sending me to an advertisement site and not costomer support.

Make sure that you use the correct email address and password to sign in and contact our support. Hi, my chrome was able to show and download this video of Realplayer download, but now, it does not appear. Please help, thanks. I have all latest versions. You can also use the RealPlayer browser to download videos.

Please be aware that we are no longer making any updates to RealPlayer 16 or earlier versions, and popular features such as Download This Video may not work on these versions. Therefore, we strongly recommend using RealPlayer Cloud. If the issue persists, please send an email to help real. You must be logged in to post a comment. Latest In Video. Download RealPlayer. About The Author. By Govinda Posted on August 13, By adeler Posted on August 14, By Joni Posted on August 14, Have you tried the steps outlined above?

By Anastasiya Posted on August 15, By Kelv Posted on August 15, By Rodh Posted on August 15, By Jacques Thesing Posted on August 15, By LaWanda Posted on August 16, By RealPlayer Posted on August 16, Try downloading the latest version of RealPlayer and installing it.

Try installing the latest version of RealPlayer, that should fix the problem. By gtrobert Posted on August 16, Done all of that, still nothing. Could it be because I am running windows 7? By Ars Posted on August 17, By Terry Posted on August 17, By RealPlayer Posted on August 17, Have you tried updating the player?

That should help. By ashish Posted on August 18, By siva Posted on August 18, By Terry Posted on August 19, By ray Posted on August 19, I cannot even find the details link. By RealPlayer Posted on August 20, By RealPlayer Posted on August 21, By alex Posted on August 21, By Ron N Posted on August 22, Thanks for this.

The 1st solution worked for me. By Camilo Posted on August 26, By Ravi Posted on August 27, Works like a charm. Thanks a lot for the help. By SteveG Posted on August 27, By RealPlayer Posted on August 27, By moti komfort Posted on August 28, By john Posted on August 30, By shibinambat Posted on August 31, By mon Posted on September 1, By windcaster Posted on September 2, Solved my problem perfectly. By shoos Posted on September 3, By Tommy Posted on September 5, By RealPlayer Posted on September 6, By joe smith Posted on September 10, By Shaggy Posted on September 11, By RealPlayer Posted on September 11, It would help a lot if I could just get an analysis before I update of what extensions are going to be broken.

And if security updates were separate, I wouldn't feel coerced into upgrading to minor releases. EDIT: Solved the problem. All is well. If there were any cool features in 22 that I don't now have, I haven't even noticed. Part of the reason why it doesn't work may simply be a trend; Google DON'T WANT their videos to be ripped from someone's browser, so it's more likely Mozilla has simply been told to remove realplayer's functionality from working in later versions.

Mozilla has nothing to do with the Download This Video button functionality - that is part of an Add-on for Firefox. Whoever made that add-on needs to keep it updated as new versions of Firefox are released.

DVDVideoSoft provides a youtube downloader that works; I suggest everybody use that for the foreseeable future. I desperately want to download ff 21 to get realdownloader working again. However when I updated to 23 it was only afetr realdownloader stopped working in I have tried everything including resetting my entire system. Search Support Search. Home Support Forums Firefox Hi , realplayer downloader icon of Learn More.

Chosen solution ok I am ff 21 adobe and all other settings are correct with realdownloader website and still no realdownloader button. Is this issue new for you in Firefox 22, or did it also occur in Firefox 21? You can install Firefox 21 using the link in this article, downgrade section: [[Install an older version of Firefox]]. Hi, jscher I am a layman in this subject software. Installing FF 21 worked for me!!!